Technical Writer Raleigh, North Carolina & Remote | riceemmaline10@gmail.com

Summary

Highly-organized and detail-oriented linguist, writer, and content creator with five years of experience and a talent for simplifying complex technical and scientific information. Once escaped attack by a mountain lion unscathed.

Skills

  • Technical Writing & Editing: Information Architecture Design; Basic API Documentation; UX Research and Writing; Copywriting; Usability Testing; Conducting SME and Salesperson Interviews; Advanced Research; Content Design and Management

  • Proposal & Project Management: Loopio; Salesforce; Notion; MS SharePoint, Teams, and Outlook; Gmail; Zoom; Skype; Slack; Discord; Agile Methodologies; Google Sites

  • Programming Languages and Related Software: Git; R; JavaScript; HTML; CSS; Markdown; Hugo; Docusaurus; Docs-as-code Processes; Github; VS Code; Jira

Experience

Proposal Manager at i3 Verticals Remote | November 2024 – Present | 6 months

  • Leads the end-to-end RFX process, including RFPs, RFIs, and RFQs, ensuring timely and compliant submissions in both digital and print formats as part of a team that won $20 million in proposal contracts in 2024
  • Edits technical and legal content to enhance clarity and ensure compliance with RFX requirements
  • Coordinates and collaborates with 8+ cross-functional teams, including Sales, Legal, Compliance, and Security, to develop high-quality, technical proposal content
  • Manages and maintains both Salesforce and the Content Management System information architecture, developing reusable SaaS content for proposals within a library containing 120+ responses
  • Develops and administers training on content management systems and RFX content library reviews

Content Editor/Technical Writer at i3 Verticals Remote | April 2024 – November 2024 | 6 months

  • Oversaw the creation, editing, and packaging of numerous technical and legal documents supporting 47 RFX responses
  • Managed and updated the content library and SME contributions, ensuring accuracy and alignment with current brand standards across 7 verticals and 300+ users
  • Planned and wrote comprehensive training materials and manuals for onboarding new hires by documenting the team’s existing RFX processes, including software usage guides

Technical Writer Intern at MCNC Reseach Triangle Park & Remote | June 2024 – September 2024 | 4 months

  • Collaborated with Network Engineering and Operations teams to update and enhance over 50 internal wiki pages containing how-to guides, diagrams, and process guides
  • Created user-friendly hardware and software documentation to support both the onboarding and training of engineering staff and existing users

Technical Writer at Evolution Safety Resources Raleigh | 2022

  • Planed and wrote internal operating procedures, policies, training materials, safety manuals, and sales literature for a variety of audiences
  • Conducted interviews and gathered data to create OSHA-compliant safety plans and manuals tailored to client needs

Education

BA Rhetoric and Professional Writing NC State University | 2023 – 2025

MA Language and Communication Research Cardiff University | 2018 – 2019

BA English Language & Linguistics Cardiff University | 2014 – 2017

Languages

  • English: Fluent, Native
  • French: Advanced
  • Welsh: Basic

Interests

  • Hobbies: Hiking, weightlifting, drawing, and taking care of my animals.

  • Academic: Linguistic insecurity, phrasal verbs, the rhetoric of climate change, and science education.